Who reads the documentation, and how

What Switchyard is

Switchyard is an independent site about one thing: what happens to your data when you change CRM. It is not a review site in the usual sense. Nobody here has run a migration on your behalf, and there is no lab.

What there is, is a method. Every price, row ceiling, field limit and import rule on this site was read in a real browser off the vendor's own page or help article on 24 September 2026, saved, and written into the site's FACTS file with the URL it came from. Charts are generated from that same file, so a chart cannot quietly disagree with the table beside it — if the copy stops saying a number, the build fails rather than shipping a picture that has drifted.

The move score, in full

Three pages on this site carry a score out of ten. It is arithmetic on six published facts, and nothing else. Here is the whole rubric, so you can re-derive any score yourself.

Getting out — four points

• Two points if the CRM you are leaving publishes a self-serve export of records with their fields.
• Two points if your activity history leaves by that same self-serve route; one if it needs a second, separate export; none if it needs the API or has no documented route.

Getting in — four points

• Two points if the CRM you are moving to publishes a per-file ceiling of 50,000 rows or more; one for a published ceiling under that; none if it publishes no ceiling at all, because then you cannot plan the move.
• Two points if its importer takes notes and activities as objects in their own right; one if it can create them but not update them; none if its importer has no activity object.

Before a record moves — two points

• Two points if no required one-off onboarding fee is published on the tier a switcher lands on; none if one is.

A move is scored only when both ends are documented. Where a vendor's pages could not be read, the move carries no score rather than a guessed one, and the page says which vendor and why.

What this site will not print

• A number that was not read at the source. Not an average of two directories, not a figure remembered from last year, not a price implied by a percentage discount.
• A test result, a speed, an "accuracy", a migration success rate or a time-to-complete that nobody here measured.
• A price the vendor does not publish. Where a vendor shows a struck-through price under a limited-time banner, the list price is what is quoted, and the fact that the renewal rate is not published is stated plainly.
• A recommendation bought by a commission. Two of the most useful answers on this site — stay on a free tier, and everything about leaving Salesforce — pay nothing at all.

Corrections

If a figure here is wrong or a vendor has changed a page, that is worth knowing and worth fixing. The contact page says how to send one and what happens next. Corrections to a figure are made at the source file, which means every chart drawn from it moves at the same time.